My experience was very easy and I had zero complaints about any of the staff at car from Japan. I’ve never imported anything before so this was all new to me. They were very upfront with the total price, not a single dollar more did it cost me. My truck arrived in exactly the same shape the photos showed down to the keychain. My truck did arrive with brand new tires that were never mentioned. That being said, I did try to buy the cheapest one I could find with 4wd and a/c, it had its bumps and bruises, but all of these were shown in the photos. Very open and honest transaction