Hi Ken, I just wanted to let you know we received our car last week and we could not be happier with it. Throughout this entire process you have been a consummate professional and its really been a pleasure to work with you and your organization. I know it wasn't the easiest process and I really appreciate your patience helping us navigate the paperwork process. This has actually been the easiest car buying experience I've ever been through and that's a true testament to exceptional customer service. Thank you again for everything! Sincerely, Jacob and Haley Dietrich