Японские Подержанные Авто

• Страна: Tanzania, United Republic Of
• Дата: 2017-06-16

For my opinions are like to say something about car from japan,are think this company it will be are biggest company in the word because of opportunity which they provide like to give change to any person from the world to winning car without discrimination and another one it gives person change to chose kind of car to win without limitation, car from Japan Provide simple way to register on opportunity of win any kind of car you like,are think car from Japan can get many potential customers in short time period because most of customer like to deals with company which risen customer and solve they problem car from Japan it will be biggest company in the world.
For my knowlge which are leaning from different books about market and customers care service are decide to say car from Japan is the best company
Second one To pick me as are winner because I will be the top one who how get many percentage in short time period and are follow the procedure's to be champion
And are take short time period of time to invite friends toJapan,on this competition, to share on social median on e mail and to answer topic which provide by car from Japan
Car from Japan are think will be the biggest company in the world because of the following
To provide excellent customer service based on the needs, wants and expectations of your target market is important in retaining customers and gaining positive word-of-mouth referrals. Excellent customer service, however, starts with a specific customer service plan that should include these steps:

      1.  Research your customers needs, wants and expectations 
     2.  Establish customer service goals and objectives service  plan 
     3. Develop customer service policies 
     4. Train employees to implement the policies 
     5.  Evaluate  the  effectiveness  of  your  customer 

The starting point in any attempt to ‘rise above the norm’ is to demonstrate a real commitment to that aim. Undoubtedly, you are committed to that end, but are each and every one of your employees equally as determined, no matter how many you have? Of course, commitment levels will vary but you cannot tolerate a situation where you have some people who are truly committed to service excellence and others who care moderately, or worse still, little at all. If you find this is a problem in your business, then you need to address that concern urgently. Some things you can practically do here:
Define your key customer segments and attribute an overall value to each in terms of what they generate for the business. Which segments deserve most attention? ! Hold regular focus groups with customers from these segments to better understand their needs. ! Conduct wider online/email surveys with larger number of customers to get a broader view of needs. ! Have effective feedback mechanisms, for capturing complaints, and for gathering general satisfaction data; analyse this information regularly in a meaningful way to identify areas for improvement. ! Have systems for capturing and sharing the preferences of existing customers so that you can wow them with your tailored service. It is only by taking proactive action that you can get closer to your customers and if you don’t do so then striving for service excellence is impossible. “The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.” John Russell, President, Harley Davidso
As part of your thinking here, do you know about the Net Promoter Score (NPS)? The Net Promoter Score is the result achieved when you survey your customers with the “would you recommend?” question. The concept was first developed by Frederick F. Reichheld from Bain & Company when he was examining the issue of customer satisfaction measurement. He found that many customer satisfaction surveys weren’t of much use because they were often too long or cumbersome, with low response rates and so on. Whilst exploring the issue, he found that one company, Enterprise Rent-ACar, used two simple questions to measure feedback: one about the quality of their rental experience and the other about the likelihood that the customer would rent from the company again. Rei chheld wondered whether it was possible to get similar results in other industries — including those more complex sectors than car rentals — by focusing only on customers who provided the most enthusiastic responses to a short list of questions designed to assess their loyalty to a company. He wondered whether the list could be reduced to a single question. And if it could be, what would that question be? It turned out that yes indeed a single survey question could serve as a useful indicator of business growth. But that question wasn’t about customer satisfaction or even loyalty, or not in so many words. Instead, it was focused on a customer’s willingness to recommend a product or service to someone else. Reichheld found that in most of the industries he studied, the. t is vital that all employees understand what is expected of them in terms of service delivery so that there are no grey areas as to who does what. As a rule, every employee should be empowered as much as possible so that your customers never hear something like “I cannot help you with that, you’ll have to speak to…” of them. For example, if they are expected to participate on service excellence teams of one sort or another, then that must be made clear to them. Equally, if you want new ideas from employees, is that optional or should they be expected to come up with one new idea a month? Additionally, they understand the should internal Also, in relation to how they contribute to the wider service excellence effort, employees must know what’s expected fully customer concept whereby they recognise that they are all interdependent upon each other to do their jobs efcustome. It is useful to read the ‘How to Recruit and Lead your Team (guide)’ to get