I would say that Car From Japan Company service is outstanding. The response from My Inquiry wouldn't take any longer than 1 day and sometimes can be an hour 18 hours actually. This is when I check my account and believed that all response to my inquiry are there. The best thing I experienced is TRUST- I ordered my 4 cars and I believed that there is no dishonest from the beginning to the end. Again thank you Car From Japan company and hope that we will be in touch this coming future with more orders from your company Samala Keisuke