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What are the rules around cancelling a purchase?

You may cancel a deal before the product is shipped. Depending on the stage of your transaction, cancellation rules will vary. Please check the cancellation rules below: 1) Before you sent money, you may cancel anytime without cost. Please…

How to Buy? (Major Steps)

Please follow the major steps mentioned below to complete a successful purchase at Car From Japan. 1) Find a product that you like, send inquiry and get an Invoice for that product, from Car From Japan 2) Make the payment as per the invoice…

How can I follow the progress of my purchase?

You can log in to your account in Car From Japan and you can track the shipment progress by each step in the system. If you need something in particular that is not shown, feel free to contact us through the "Inquiry Thread" of the related…

Why is it safe to deal with Car From Japan?

Car From Japan is an agent of the buyers, who helps the buyers to have a safe and smooth trade. For Buyers, Car From Japan acts as a representative in Japan and deals with suppliers in Japan, without any additional fee. Car From Japan makes…

Invoice

An invoice is a payment request from us to you, for a certain product. The Invoice we issue is a very powerful document, because it reserves the related product for you, as long as you meet the payment deadlines. An Invoice issued by us to…

Inquiry Thread

An inquiry thread is the place where you communicate with us and can view the total history of conversation related to a purchase. Every inquiry thread has a unique number. Please feel free to use the inquiry number to identify your inquiry…