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Purchase Information

What are the rules around cancelling a purchase?

You may cancel a deal before the product is shipped. Depending on the stage of your transaction, cancellation rules will vary. Please check the cancellation rules below: 1) Before you sent money, you may cancel anytime without cost. Please…

Do you provide spare keys?

We do not guarantee, but the car might come with a spare key. If there is a spare key available, we will surely send you. We do not make spare keys on request.

How to Buy? (Major Steps)

Please follow the major steps mentioned below to complete a successful purchase at Car From Japan. 1) Find a product that you like, send inquiry and get an Invoice for that product, from Car From Japan 2) Make the payment as per the invoice…

How to find the right product?

Car From Japan allows you to search and filter by multiple criteria, making it really easy for your to find the product you want. Once you have your desired search results, you may as well change the viewing order depending on the factor…

How do I check the product quality?

Car From Japan tries to put quality verification ratings for each car, which is based on physical inspection of the car by professional authorities in Japan. If the car you like does not have such quality verification or if you want to…

Can I request a car that not listed on Car From Japan?

Yes, you can. Even if a car is not available in Car From Japan, you can get any car you want through the following process. A) Send us a “Customized Order” request via our “Customized Order” section, with necessary details. B) We will send…

How can I follow the progress of my purchase?

You can log in to your account in Car From Japan and you can track the shipment progress by each step in the system. If you need something in particular that is not shown, feel free to contact us through the "Inquiry Thread" of the related…